CRM Solutions & Services

We hold a position of clear leadership, both on the domestic market and internationally, with major customers in sectors such as gas, water, power, pharmaceuticals, finance, transport, industry, telecommunications and public services, among others.

Here at CCS Agresso we have a division specialising in providing CRM solution implementation and support services, both remotely and on-site.

Among these services we would highlight the following:

• Auditing
• Implementation of upgrades
• Hot-line
• Parameterisation and customisation of new modules (analytics, BI, ERM, services, sales, marketing, etc.)

Moreover, we offer the market advanced CRM solutions, in particular ekon c2rm and Agresso CRM, which:

• Exploit all the information generated by the ERP solutions for overall management of the business: sales, purchasing, accounting, marketing, services, etc.
• Provide a solution to complex outward-facing administrative and business processes from the point of view of their end target: the customer
• They make possible professional management of marketing campaigns and commercial and supplier management, as well as providing support for customer services
• They automate the management of dealings with suppliers and other interlocutors of the business.

Overall, ekon c2rm and Agresso CRM represent one more component in total management, as well as being the ideal solution to build up customer loyalty and create a closer relationship with suppliers and contractors.